Business Software Firms Sued Over Implementation - Lawsuits Bring ERP Problems to Light
P.J. Jakovljevic - November 10, 1999

Event Summary

This grim list includes Hershey Foods, Whirlpool, Allied Waste Industries, and the maker of Gore-Tex, W.L. Gore & Associates. Other stories of troubled enterprise resource planning (ERP) software implementations are also leaking out from additional companies, colleges and universities across the country. Some companies are even turning to lawsuits, alleging the software doesn't work and pointing a finger at the ERP software makers and consultants who install the systems intended to automate their accounting, order entry, and manufacturing processes. However, many analysts say that when huge software projects go wrong, it is often the buyer's fault, particularly when companies fail to understand the scope of the project or spend the time and money necessary to move from an old computer system to a new one...