SAP Gives in to CRM (Part Time) Matrimony
P.J. Jakovljevic - May 31, 2000

Event Summary

On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks to develop and integrate industry-specific customer interaction solutions that could extend the scope of collaborative customer relationship management (CRM). As part of the agreement, SAP has embedded within mySAP.comÖ customer interaction applications from Nortel Networks' Clarify eBusiness Applications unit to provide extended customer-service functionality and new levels of information access and use to businesses...