Hosted versus On-premises Customer Relationship Management
Richard R. Smith - July 7, 2006

Background: Changes in the Customer Relationship Management Market

The customer relationship management (CRM) market, like most of the tech market, has undergone significant changes since the dot-com boom of the late 1990s. Consolidation and acquisition have been the buzzwords of late, leaving consumers with even more questions as to what product is the best fit for their organizations...