Managing the Overflow of E-mails
Hans Mercx - June 19, 2006

Introduction

The impact of e-mail on businesses these days is enormous. Companies use e-mail to conduct business, for responding to clients, for internal communication, for discussing strategy, and for responding to regulations. Roughly 35 billion e-mails are sent a day, and the number is growing. The Radicati Group estimates that by the end of 2006, 52 billion e-mails will be sent daily, including all types of correspondence. More importantly, 60 percent of business-critical data is sent via e-mail, according to Gartner...