CPR on BPR: Practical Guidelines for Successful Business Process Analysis
Randy Garland - August 23, 2001

CPR ON BPR Long Live Business Process Reengineering

As mentioned in Part 1: A Primer, companies should never lead with technology when trying to solve business process problems. They should review their business goals and objectives, examine, and refine or replace business processes, and then, and only then, should they find the technology that matches their business goals, objectives, and processes, to support those processes. In this Part, we discuss some practical steps for actually performing business process analysis and fostering change in your company...