Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery
Part 2: Challenges and User Recommendations
P.J. Jakovljevic - August 16, 2002

Event Summary

On July 11, Microsoft Corporation (NASDAQ: MSFT), the largest software company in the world, fleshed out the contents of its recently pre-launched Microsoft Customer Relationship Management (Microsoft CRM) offerings for the mid-market, together with an indication of pricing. Earlier this year, the company indicated that it planned to deliver a CRM solution specifically aimed at medium-sized organizations...