CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure
Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Lou Talarico & Kevin Ramesan - April 19, 2003

Mitigating Drawbacks Through The Use Of A Knowledge Base

Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. With regard to technology selections, TEC describes a knowledge base as having three components:..