PowerTrieve, A LEAP For CRM?
Kevin Ramesan - May 17, 2003

Event Summary

Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees. Some software solution vendors have developed a noteworthy approach to alleviate those complexities using natural language recognition or LEAP (Language Enabled Application Platform). We met with one of them at the Microsoft Convergence Conference in March, 2003. Catalyst Evaluation Group, LLC from Irving, Texas and Leverance, Inc. from Bothell, WA were presenting the release of PowerTrieve, a data reporting tool that recognizes human language and responds instantly to verbal requests...