What CRM Should Have Taught IT
(although not getting the message is not entirely IT's fault)
Dick Lee/Caribou Lake - May 1, 2003

Introduction

Sort of unsettling statement, 'What CRM taught IT,' no? Almost preposterous to think that CRM, the trouble-making, technology low-life that's made so many messes, could have anything to teach IT. After all, CRM isn't real technology. Or only barely so. Heck, lift the hood on half these systems and you'll see a whole farm-load of hamsters furiously peddling just to keep the belts moving. Hardly more sophisticated than the timing cams we once used for automation. Garbage-or as the French say it, garbage...