PSA -- Still An Evolving Market
P.J. Jakovljevic - December 27, 2003

The PSA Market

The market for Professional Service Automation (PSA) is still evolving with fragmented offerings from many point solutions providers that are not that financially sound either. As a matter of fact, a vast majority of pure PSA vendors are start-up weaklings, that offer only some of the following areas of an entire PSA (i.e., the bid-to-bill lifecycle), such as opportunity & lead tracking/management, proposal automation, resource planning & forecasting, recruiting & partnering, CRM (customer relationship management), project planning, budgeting & management, employee time & expense entry and processing, project & financial accounting, billing & receivables, HR management, document & knowledge management, business intelligence (BI)/analytics, workflow management, collaboration management, partner relationship management (PRM), portfolio management, practice management, service sourcing, and so on...