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Customer Relationship Management Strategies
Part Three: Achieving and Maintaining the Competitive Edge
Mike Holland and Trinh Abrell - February 16, 2005

Achieving and Maintaining Competitive Advantage

Once you have decided to modify your approach towards customer interactions, you will once again have to take a step back and look at your company from a market perspective. In this section we will discuss strategies on how to achieve and maintain a competitive advantage...


 
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