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Continuous Improvement Case Study: Taking Baby Steps towards Tangible Benefits
Olin Thompson - May 19, 2006

Introduction

Continuous improvement is a phrase suggesting that a process or product gets better as knowledge and experience accumulates over time. At Harris Tea, continuous improvement includes investing in application software. Already blessed with a strong technology backbone, Harris sought further improvements. To get a fresh look and new ideas, it turned to an outside consultant...


 
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