The CEO, CFO, and TCO Olin Thompson - December 4, 2006
Total cost of ownership (TCO) measures the ongoing expense of owning and maintaining software within a business. It is a key component of the i in return on investment (ROI). Naturally, the chief executive officer (CEO) and chief financial officer (CFO) care about ROI, but is TCO a measurement of complexity? Is TCO a measure of agility or the lack of agility? Does a higher TCO mean a company is less able to "turn on a dime" to meet customer and market demands?..
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