How One Vendor Addresses Support and Maintenance Issues
P.J. Jakovljevic - April 27, 2007

Problem Setting

To summarize: Customers need support, but the vendors are often not providing them with what they need. And if they are providing support, the price is often unjustifiable. For these customers, the "one-size-fits-all" vendor approach to S&M is unacceptable. At the same time, many customers realize it will take at least a decade for market battles to play out over system architectures, new middleware, and service-oriented architecture (SOA) technology standards, as experience teaches us, see Architecture Evolution: From Web-based to Service-oriented Architecture. Lastly, many customers are concerned that choosing one vendor will leave them with a potentially weak or unviable solution in the coming shake out...