E-Business Customer Service Success at H.B. Fuller Company
Olin Thompson - September 15, 2001

Company Issue

H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from 'automobiles to envelopes, and cereal boxes to satellites.' H.B. Fuller sells to customers directly and through distributors in more than 100 countries...