Evaluating Enterprise Software - Business Process or Feature/Function-Based Approach? All the above, Perhaps?
Part Two
P.J. Jakovljevic, Olin Thompson & Joseph Strub - October 27, 2003

Enter The Business Processes-Based Approach

Recently, there has been much noise created about the appropriateness of evaluating software by asking vendors to complete (and periodically update) the large feature and function criteria-based requests for information/proposal (RFI/RFP) documents. Namely, some pundits and vendors have begun to belittle selecting software in the supposedly "archaic" way through functions and features. Contrary to that, they would rather sell "business processes" or "solutions," further confusing the already overwhelmed customer. The nagging doubts and questions like "Have we been selecting software the wrong way all this time?!" naturally abound...