Cookie-cutter Solutions Won't Cut It with the Mid-Market
Part Two: Challenges and the Lower-End
P.J. Jakovljevic - April 20, 2004

Challenges

For the upper mid-market, the tier 1 vendors' offerings remain complex applications, and the Internet architecture and new intuitive interfaces can mitigate that only so much. This perception of complexity is ammunition that the incumbent tier 2 vendors will continue to manipulate in order to hinder their bigger brethren’s attempt to penetrate incumbent tier 2 vendors' traditional stronghold...