Robust Systems are Built from the Bottom Up
J. Dowling - April 3, 2000

IT Management Issue

SalesGate.Com lost credit card numbers to a hacker. Hackers put Yahoo, eBay Inc., CNN and others off line. First Security Corporation and Checkfree went live with systems containing software defects that caused revenue shortfalls. Hershey experienced lost sales orders and delayed shipments as did Whirlpool and Volkswagen in a rush to bring their Enterprise Resource Planning Systems on line. ASD Catalogs and Knight Ridder Shared Services had to deal with the proliferation of desktop computer models, configurations, and vendors before they could address business improvement initiatives...