Technology Hardware Maintenance-Acquiring and Managing Cost Effective Service
P. Hennigan - October 24, 2000

Introduction

Who likes getting their car serviced? No one does, but the need for dependable transportation requires us to maintain our cars. A similar situation applies to maintaining a portfolio of technology hardware. The business depends on its reliability, so we must maintain it. This article focuses on how an organization acquires and manages that maintenance service cost-effectively...