User-Focused Design Principles Shape the Customer Experience
Michael Ryan - January 18, 2002

Introduction

Ever have one of those days? You just finished entering three days worth of data into your new information system. You know, the one that took your company a year to select and two more years to implement. The one that promised to "streamline and transform your key business processes." The one you had to have. Now here you are. You have finished keying in data. It wasn't easy or fun, but at least you're done. You are ready for the good stuff. You click on the magic wand icon and… "Error: Parameters out of bounds." Here we go again...