Is ROI King In Evaluating IT Investments?
Part 2. Measuring the Impact of IT Investments
William Friend and Olin Thompson - July 24, 2002

Measuring the Impact of IT Investments

Ray Tucker, CFO of the $1.3 B adhesives manufacture H.B. Fuller, finds, “ We can’t really understand all of the benefits that will come from electronically enabling our business. We know that as we standardize on technologies we will grow our business. The benefits will probably come from places we don’t expect to see them”. Tucker states that the problem with financial analysis of technology investment is, “Technology investments can impact organizations in many ways. When we can associate operational metrics with technology investments we have another tool to measure if we are getting positive results.”..