What's Wrong With Application Software?
Business Processes Cross Application Boundaries
Jim Brown - February 27, 2003

Introduction

Application boundaries are artificial walls created by the software industry, not businesses. Business processes and the people that execute them shouldn’t have to care about application boundaries. It shouldn’t matter to them that taking an order from their customer starts in the CRM system, accesses the custom pricing algorithms in the legacy COBOL application and then finalizes the order in ERP. The reality is that it shouldn’t matter, but it does. A lot...