What's Wrong With Application Software? Business Changes, Software Must Change With The Business.
Olin Thompson - March 16, 2003

Premise

Business changes constantly, in small ways and large. It is rare to find an application product that can change once it is implemented. This gap is a reality leading to dissatisfaction and the application being a drag on the business. This gap, the lack of the ability to change, costs the business dearly. Software needs to be the agent of change, not the enemy of change..