Service Lifecycle Management - Tapping into the Value of the Product Aftermarket
Jim Brown - June 11, 2003

What is Service Lifecycle Management?

Service Lifecycle Management (SLM) is a business initiative focused on servicing a company's products, and the customers that bought them, after the product has been sold. Simply put, SLM focuses on making more money from the product after the initial sale. But it is more than that; it is also a way to become a strategic part of the customer’s business after the sale is completed...