What's Wrong With Application Software? Business Changes, Software Must Change with the Business.
Olin Thompson - May 31, 2004

Premise

Business changes constantly in small ways and large. It is rare to find an application product that can change once it is implemented. This gap is a reality leading to dissatisfaction and the application being a drag on the business. This gap, the lack of the ability to change, costs the business dearly. Software needs to be the agent of change, not the enemy of change...