CIO Horror Stories and What They Mean For Vendors
Olin Thompson - February 4, 2005

Introduction

Customers and vendors do not always see eye to eye. This article illustrates three cases where vendors did the opposite of selling; they pushed the companies away. With each horror story, we are certain that the vendors in question have a very different story; however, it would be wise of vendors to examine the practices that drove the business away. The role of management is to see that rules are followed, but understand the need for exceptions...