Enterprise Software Service and Maintenance Alternatives
P.J. Jakovljevic - December 22, 2005

Alternatives to Service and Maintenance Arrangements

Enterprise software customers are becoming more aware of alternative ongoing service and maintenance agreements. TomorrowNow is one company that has brought these alternatives to the public. It is an experienced Bryan, Texas-based (US), third-party maintenance and support provider for former PeopleSoft and J.D. Edwards products (which were recently acquired by Oracle.) The company has been PeopleSoft-focused since its creation a few years ago by former PeopleSoft managers, and has received considerable attention in the last several months by offering lower-cost support contracts to PeopleSoft customers—a cost that is about half the price PeopleSoft would have charged—and it offers a 24x7, thirty minute guaranteed response value proposition...