E-Mail Enabled Groupware
P. Hayes - December 1, 1999

Market Overview

The concept of the 'Universal Inbox' or the 'Unified Inbox' are the underlying currents driving the messaging marketplace today. A 'Universal Inbox' enables a user to retrieve all forms of electronic communication from one access point. These forms contain, but are not limited to, e-mail, voice mail, fax, imaging, workflow and document management. Through implementing a 'Universal Inbox' a user is able to access his or her messages from anywhere at anytime, increasing productivity and driving down associated operating costs...