Dell Tops in Customer Satisfaction
C. McNulty - June 2, 2000

Event Summary

HAMPTON, NH -- (May 3, 2000) Technology Business Research ('>www.tbri.com) just completed its First Quarter 2000 Corporate IT Buying Behavior and Customer Satisfaction Study, part of a quarterly tracking service measuring corporate end-user satisfaction with desktop, Intel-based server and laptop/notebook systems vendors. This quarter's study is based on the opinions of 550 IT managers at large U.S. corporations from interviews conducted between mid-January and early April 2000. The principal shifts in rankings this quarter involve Compaq moving up two positions in the desktop segment and up to second position in the notebook segment, in both cases displacing IBM to No. 5 in desktops and No. 3 in notebook satisfaction...