Retailing Trends—Shopping Anyway and Everywhere
P.J. Jakovljevic - July 20, 2006

Introduction

It is certainly not news that the Internet has been a disruptive technology which has irreversibly changed many of our habits. One change comes from the convenience of leisurely web browsing and online shopping from our cozy places. However, this trend is sometimes unfortunately bundled with the inconvenience of late or incorrect deliveries, and lack of order visibility and status tracking, followed by annoying and costly returns. This is inevitably followed by unnecessary trips to the post office, which negates any of the convenience promised in the first place...