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Browse by Evaluation Centers

	Accounting Software (ERP for SMB)
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	Customer Care and Billing (CC&B) CC&B for Telecommunications Industries
	Customer Relationship Management (CRM) CRM for Financial and Insurance Markets Enterprise Marketing Management (EMM) Sales Force Automation (SFA)
	Enterprise Asset Management (EAM) CMMS - EAM Maintenance, Repair, and Overhaul (MRO)
	Enterprise Resource Planning (ERP) Discrete Manufacturing (ERP) Engineer-to-Order (ETO ERP) ERP - Distribution ERP for Services (Non-manufacturing) Mining Industry (ERP & CMMS) Mixed-Mode Manufacturing (ERP) Process Manufacturing (ERP)
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	Project Portfolio Management (PPM) PPM for Internal Departments PPM for Professional Services Automation
	Quote-to-Order Systems
	Radio Frequency Identification (RFID) System
	Retail System Merchandising Systems Point of Sale (POS) Systems
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	Supply Chain Management (SCM) Demand Management Supplier Relationship Management (SRM) Supply Chain Event Management Supply Chain Optimization Transportation Management Systems Warehouse Management Systems (WMS)

Technology Research

TODAY'S ARTICLE

A Lexicon for Customer Relationship Management Success
Glen Petersen
September 29, 2008

Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable…

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Webcasts and Live Events

Title		Date	Time	Presenter
	Microsoft Dynamics Webcast: Make Customers the Center of Attention with Microsoft Dynamics CRM	10/10/2008	all day	Microsoft	Register
	Microsoft Dynamics Webcast: Transform Data and Analytics into Meaningful Business Insights with Microsoft Dynamics GP	10/10/2008	all day	Microsoft	Register
	On-demand Event: Using Network Behavior Analysis to Improve End-user Application Performance	10/20/2008	Archived	NetQos	Register
	On-demand Event: Building Performance-first Application Delivery Networks with Cisco and NetQoS	10/20/2008	Archived	NetQos	Register
	Gartner Fall Symposium/ITxpo	10/12/2008	all day	Gartner	Register
	Gartner IT Financial, Procurement, and Asset Management Summit	10/27/2008	all day	Gartner	Register
	Gartner Identity and Access Management Summit	11/12/2008	all day	Gartner	Register
	ERP Vendor Shootout	11/13/2008	all day	VAR Community	Register
	On Demand Event for Food Manufacturers: Does Your Business Software Have Integrity?	on demand	archived	Deacom	Register
	BI Reporting: Improving Decision-making Abilities for Midsize	on demand	archived	Cognos	Register

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