The Store of the Future
Ann Grackin - February 12, 2004

Introduction

We just got back from the National Retail Federation show in NYC—home of big retailing. The big hit of the show was the Metro Group’s Store of the Future. The budget for this extravaganza—it appears to have been underwritten by some of the biggest technology firms in the world. What was fascinating was the implementation of what we call multi-dimensional management—bringing together the customer dimensions to product and supply chain. (We have included a white paper you can read about all The Store of the Future gadgets and benefits of all the whiz-bang technology.) We spoke to Thomas Block of Henkel (the owners of Dial and other brands) from Düsseldorf...