Service Chain Information will Transform the Total Chain
Ann Grackin - June 22, 2004

Service Chain Information Will Transform the Total Chain and How Firms Make Money

Spending time with very diverse sets of businesses—from Combatant Commanders in the Military to a dishwasher repair business, the obvious facts continue to haunt me—and probably a huge amount of business people—is the lack of real information about what happens to products once they leave the Manufacturer. From a hot bumpy ride (rfid sensors, anyone) to a lost shipment bound for Iraq, everything that happens has some kind of relevancy to a host of business people, product designers, quality engineers, logistics firms, aftermarket managers...oh and did you mention the customer. Everyone seems to want the data, yet so little is known...