Order Promising: Pre-Condition Your Enterprise for Operational Excellence Dave Strothmann - November 24, 2001
Why Is Order Promising Important
When can I have my order? Can you ship it tomorrow? Tell me now.
Simple questions often have complex answers. Whether they are speaking with you on the
phone or placing an order on a Web storefront, your customers expect immediate
gratification. They want to know when their order will ship the moment it is placed. How do
you respond?..
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