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Order Promising: Pre-Condition Your Enterprise for Operational Excellence
Dave Strothmann - November 24, 2001

Why Is Order Promising Important

When can I have my order? Can you ship it tomorrow? Tell me now. Simple questions often have complex answers. Whether they are speaking with you on the phone or placing an order on a Web storefront, your customers expect immediate gratification. They want to know when their order will ship the moment it is placed. How do you respond?..


 
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