Total Uptime Guarantees? It Must Be A New Millennium!
D. Geller - January 10, 2000

Event Summary

Intira provides netsourcing -- outsourcing services for IT and network infrastructures needed to support E-commerce applications. Intira has announced a comprehensive collection of SLA's and the reporting tools necessary for customers to monitor them. Intira will guarantee up to 99.95 percent uptime (4.38 hours of downtime per year) for all aspects of the customer's operation, including data centers, network, equipment and operating systems and related software. Intira says that it is able to offer these guarantees because of its advanced architecture and proactive automated monitoring. Intira does not manage or guarantee the customers application. The Intira guarantee is that downtime resulting from network or infrastructure failures will be compensated at the rate of one day's fees for one hour of downtime...