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Teloquent To e.t.: Now You Can Call Or Use The Web
D. Geller - April 21, 2000

Event Summary

Teloquent Communications Corporation has its roots in telephony, as an enabler of call centers. Their Web ContactServer 2.1 integrates traditional telephone routing with Web-based customer service tools to provide a consistent experience for both customers and agents. Customers browsing a website are given multiple options for seeking assistance, including requesting immediate callback, real-time chat and page push...


 
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