Making Sure Your Service Provider Doesn't Fall Down on the Job
R. Krause - July 21, 2000

Event Summary

Forrester Research recently conducted a study on 40 top service providers, and discovered, as TEC stated over 3 months ago, that the site builders are rarely capable of providing all the services required for building a site from the ground up. Researchers said the relative inexperience of most companies involved in the site-building business accounted for only part of their limitations. Many of their problems arose out of a number of issues related to business processes that are essentially management issues...