Remedy Welcomes You To Your New Office. Now Get To Work!
D. Geller - August 30, 2000

Product Background

Bob Keane, Remedy Corporation's Senior Product Manager for the Remedy SetUp@WorkÖ product started work only four days after he was hired. Although his own desktop machine hadn't been delivered yet, he was set up with a loaner, and all permissions and links were in place so that he could start to work. In addition, he could easily check the status of his PC, desk blotter, trash basket, and other yet-to-be-delivered items from a browser. Andrew Pritchard, Remedy's Director of Solutions Marketing, remembers the first employee he hired once the precursor of SetUp@Work had been deployed internally. 'Not only was he all set up with a computer and a phone and phone number, and ready to go the minute he walked in the door, he already had 55 e-mails!' (It turns out that many of the 55 e-mails were confirmations of service setups and orientation meetings that Mr. Pritchard had specified for him.)..