eLoyalty Enhances Its Field Service And Logistics Services
L. Talarico - November 21, 2000

Event Summary

eLoyalty defines strategies, outlines tactics, manages technology implementations, and provides ongoing support for its clients. It has 14 practices that focus on specific aspects of CRM such as Marketing, Internet, and Operations. Its Field Service and Logistics practice focuses on effective utilization of the field service staff; the goal is to improve customer satisfaction while simultaneously making the best use of field service resources. Knowledge management resource selections and dispatch optimization are the primary technologies eLoyalty employs to ensure that service representatives have the right skills and resources at the right place at the right time...