Great Plains Taps The Web To Deliver Product Support
L. Talarico - December 5, 2000

Event Summary

Great Plains Software, Inc. (NASDAQ: GPSI) delivers ERP and CRM applications to the mid-market. The company recently announced the expansion of eSupport, a web-based technical support service that complements its traditional telephone support. Great Plains develops ERP and CRM applications aimed at the mid-market. (Explore the Business Applications Research Channel to see TEC's extensive coverage of Great Plains). The expanded service promises to make it easier for partners and customers to obtain self-help and assisted support from Great Plains' support engineers. New automated solutions and support tools build upon CustomerSource, Great Plains' four-year-old secure customer web site. CustomerSource already featured a searchable knowledgebase, an electronic support submission process and online case histories for each customer...