Professional Services Organizations Automate their Processes
Neil Stolovitsky - September 4, 2006

Introduction

In response to market demand, a relatively new software space aimed at professional services organizations has emerged as a viable software category. Viewed as "Enterprise Resource Planning for People," this class of software is continuously redefining its parameters. Although professional services organizations were initially targeted by niche vendors, in the last couple of years, we have seen the entrance of major enterprise resource planning (ERP) vendors staking their place with extended functionality and the acquisition of smaller players. In turn, vendors are redefining their position in this dynamic landscape. As a result, service organizations are inundated with mixed messages and changing acronyms, such as professional services automation (PSA) and portfolio project management (PPM), making it difficult for them to navigate this new marketplace...