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Business Process Management  
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Product Life Cycle Management (PLM) in ProcessPart 3: Process PLM Requirements
by Olin Thompson
A Process PLM system must accommodate rapid, global deployment of the system. This need drives specific requirements to minimize both the start-up and the long-term cost of ownership of the system. This article, third…
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Product Life Cycle Management (PLM) in Process Part 1 Proven in Discrete, Ready to Blossom in Process
by Olin Thompson
Process industry companies could benefit from many of the PLM concepts that have accrued to discrete industries. But PLM has had minimum penetration into the process industries. Why?
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CRM For Complex Manufacturers Revolves Around Configuration Software
by P.J. Jakovljevic
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly a part of the much broader CRM class of products, which typically includes front-office…
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6 Immediate Business Improvements Offered by an Online SRM System
by Sunil Pande
Manufacturing and distribution companies rely heavily on their ability to ship product and meet commitments to customers. Yet though the supply chain is the lifeline of their business, most purchasing departments are…
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How Supply Chain Projects Morph Into Black Holes
by Steve McVey
For all but a few astronomers, black holes are unknown in the realm of ordinary experience. Analogs do exist, however, in the more terrestrial domain of business process reengineering and take the form of supply chain…
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Geac Hopes To See System21 Shine Again Like 'Aurora' Part 2: Market Impact
by P.J. Jakovljevic
Geac appears to have at least learned some hard lessons and it should not fall again in the trap of its former rampant acquisition strategy in a number of unrelated, diverse fields. Further, Geac's strengths today…
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Integration is the Name of the Game in Software Systems
by Rachel Davis
This article, originally published in Engineering Times, on how companies are employing ERP is based on an interview with Ben Spencer, TEC’s Senior Director of Knowledge Bases and Content Development.
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The 'Joy' Of Enterprise Systems Implementations Part 2: Implementation Key Success Factors
by P.J. Jakovljevic
Enterprise systems, in fact, are devised to operate by codifying a set of business processes and employees have to learn the whys, wheres, and whos of the business process (workflows) rather than hows of the software…
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IPSec VPNs for Extranets: Not what you want to wake up next to
by Roger Wood
In general VPNs are ill suited to building multi-company extranets, for any situation that extends across organizational boundaries, or where there is unbalanced trust between end points. This article discusses the…
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User-Focused Design Principles Shape the Customer Experience
by Michael Ryan
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing messages, etc. - shape these experiences. All of these…
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