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Business Engine: Driving Project Portfolio Management for IT Departments in the Enterprise Market
by Neil Stolovitsky
Business Engine provides best-of-breed PPM functionality for internal IT departments, focusing on financial governance. For organizations seeking flexible workflow and IT governance capabilities, BEN delivers…
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The Supply Chain of Sitcoms—Enhanced with Radio Frequency Identification
by Laura Faught
Imagine what sitcoms like Cheers, Laverne and Shirley, and Green Acres would look like if they were radio frequency identification (RFID) enhanced. Then picture the impact that RFID technology can have on the customer…
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The TEC Quick Case for Tero Software
by TEC staff writer
Tero Software specializes in maintenance and asset management solutions for small and medium businesses. This Quick Case for Tero Software provides concise background information, which is oriented toward organizations…
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Amdocs Overhauls Its Marketing
by P.J. Jakovljevic
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance…
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Supply Chain Management Systems for Service and Replacement Parts: Players, Benefits, and User Recommendations
by P.J. Jakovljevic and Olin Thompson
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase customer retention, and draw new service business, providing…
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Avoid the Perils of Service Parts Planning in Supply Chain Management
by P.J. Jakovljevic and Olin Thompson
Significant differences exist between the new parts production supply chain and the service and replacement parts supply chain. Companies using conventional, new product inventory methods are missing opportunities to…
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Supply Chain Management: Morphing the Functional Scope of Service Parts
by P.J. Jakovljevic and Olin Thompson
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement parts inventory. To meet these challenges, heavy investments have been made in extensive spare…
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Lucrative but "Risky" Aftermarket Business—Service and Replacement Parts SCM
by P.J. Jakovljevic and Olin Thompson
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain management (SCM) of spare and replacement parts.
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Serving up EAM Integration
by Joseph Mendoza
Integrating systems has created major havoc within enterprises, and gluing together disparate mission-critical business systems from multiple vendors that were never designed to work together is definitely a cause for…
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Lean Maintenance—Does It Impact Reliability? Lessons Learned and Best Practices
by Ricky Smith
The main cause of lean maintenance failure is that companies fail to focus on asset reliability. The reliability approach to capacity, which includes risk prioritization analyses of assets, can help a company achieve…
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