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Outsourcing  
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The Promise (and Complexities) of Private Labels
by P.J. Jakovljevic
Recent studies have shown that retail winners (that is, companies that outperform their peers in year-over-year, comparable store sales) carry a significantly higher percentage of private label merchandise than their…
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The Blessing and Curse of Global Sourcing and Supplier Management
by P.J. Jakovljevic
The appeal of global sourcing is understandable given the benefits of seemingly lower costs. But without discerning hidden challenges and eliminating potential shortcomings, the process may be more costly than…
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Off-shoring: Are You Getting Your Money's Worth?
by Joe Strub
Are companies that offshore software development, call center operations, and remote implementations really saving money? Are customers and users realizing benefits? Indeed, there are areas where savings can be…
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Technology's Role in Strategic Human Resources
by Michael Nosil
The human resources (HR) department can—and should—deliver contributions to the organization's bottom line. Through technologies and service providers, HR can move from being merely a cost center to being an essential…
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Outsourcing Supply Chain Planning Processes
by A.B. Maynard and Ron Boling
Supply chain planning tools deliver potentially tremendous savings when well implemented, and wreak havoc when they fail. A company considering an outsourcing strategy for their supply chain planning processes should…
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Enterprise Software Product Outsourcing: A Fresh Perspective for Mid-market Vendors
by Ashfaque Ahmed
Creating outsourcing centers is a viable option for companies under pressure to develop quality products with tight time and budget restraints. Mid-market companies, however, often do not have this option, but can still…
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Selecting an Outsourcing Provider—Art or Science?
by A.B. Maynard
As there are many different categories of outsourcing services, there are also many outsourcing providers. With many different aspects to consider, how can a company ensure they have made the right choice in selecting…
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Offshore Outsourcing: Is There a Method to the Madness? Planning for Offshore Outsourcing
by Nitin Kapila
Organizations considering the offshore outsourcing of processes should seriously consider adopting a proven methodology before implementation. This will minimize risk and maximize the return associated with offshore…
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Remote Implementations--Why They Can Make $ense
by Joseph J. Strub
Everything in the computer industry seems to be going off-shore, why not software implementations? This article looks at reasons why remote implementation of software packages can make both logical and fiscal sense,…
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Consumers Shop Everywhere: Understanding Multichannel Sales
by P.J. Jakovljevic
Multichannel retailers must be able to flawlessly execute a full range of services to engage, transact, and fulfill on Web placed orders. Hence, most successful multichannel retailers of today had to either build a…
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