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Product Lifecycle Management (PLM)  
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A Two-layer Model for Fashion PLM Functionality
by Kurt (Yu) Chen
To help fashion players achieve the most out of adopting PLM methodology and systems while respecting the uniqueness of fashion products and business processes, the article introduces a two-layer model to facilitate the…
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Trends in LMS
by Don McIntosh, Ph.D
Companies and educational institutions use learning management systems (LMSs) to provide training and e-learning. With over 250 LMSs currently on the market, smaller and medium-sized enterprises are now adopting this…
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The Blurry Line between ERP and PLM in Engineer-to-order (ETO) Manufacturing
by Kurt (Yu) Chen
Engineer-to-order (ETO) manufacturing needs a high level of integration between ERP and PLM systems. This article points out that ERP and PLM solutions are moving toward each other to achieve more organic data and…
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The Customer Relationship Management Vision: It Starts with Relationships
by Michael Chuchmuch
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined here are four steps that take the mystery out of what makes an effective CRM vision. The…
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Bolstering the Call Center with Service Resolution Management Processes
by P.J. Jakovljevic
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable…
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Product Lifecycle Management: Expediting Product Innovation
by R. Nagarajan
The highly competitive product manufacturing market makes true product lifecycle management (PLM) inevitable. PLM helps companies map product requirements to features, obtain control over product data, preserve product…
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Product, Project, Process, and People: The Four Ps of PLM Analytics
by Kurt (Yu) Chen
Product, project, process, and people represent the four areas of PLM analytics that may help PLM user organizations develop better products, improve the product development process, increase operational efficiency, and…
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Yet Another Branding Debacle (This Time, It's ERP for Services)
by Jane Affleck
Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But what makes ERP for services different from solutions known as product portfolio management for…
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Reaching the Peak of CMMI: How Fast Can You Climb?
by Henry Schneider
Implementing Capability Maturity Model Integration (CMMI) at Maturity Level 5 enables an organization to optimize its performance. Learn about the critical success factors for CMMI High Maturity level appraisals;…
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Off-loading Some Green Compliance Burdens: Can Enterprise Applications Meet the Challenge?
by P.J. Jakovljevic
The European Union’s WEEE Directive requires electronics manufacturers of member states to manage and pay for electrical and electronics waste recycling. Yet some prospective business service providers are waiting for…
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