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Retail Systems  
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Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
by Bruce Culbert
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what…
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User Recommendations for the Food and Beverage Industry
by Olin Thompson and P.J. Jakovljevic
Software systems must be able to handle your business basics. A focus on the details is essential. Look meticulously for the fatal flaws. If you don't select a system that meets your detailed needs, it can be fatal.
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Fatal Flaws and Technology Choices
by Olin Thompson and P.J. Jakovljevic
Food and beverage manufacturers rely on information technology to meet market demands. However, food is one market where most enterprise applications show a number of "fatal flaws"—capabilities whose omission can impede…
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Competing Globally—Predicting Demand and Delivering Optimally
by Olin Thompson and P.J. Jakovljevic
To benefit from globalization (or to meet its threat), a food manufacturer must be prepared. To sell into new markets, the manufacturer needs to be a better partner, and collaborate with customers who have different…
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Dealing with Food Industry Pressures
by Olin Thompson and P.J. Jakovljevic
Small and medium food and beverage companies have the same regulatory requirements as large companies, but with significantly fewer resources with which to address them. Companies need systems that can provide…
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Food Safety, Government Regulations, and Brand Protection
by Olin Thompson and P.J. Jakovljevic
Many food companies are investing significant funds in building awareness for their brands in the market, which can pay off amply in competitive, commodity markets. One highly publicized recall, however, can turn an…
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Margin Squeeze and Globalization in the Food and Beverage Industry
by Olin Thompson and PJ Jakovljevic
In the food and beverage industry, the channel master makes final volume decisions and mostly controls the unit price, with the manufacturer having limited power to increase or maintain prices. The only real variable…
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Food and Beverage Industry Trends and Issues
by Olin Thompson and PJ Jakovljevic
Food and beverage manufacturers and distributors supplying major supermarket retailers share many common business challenges. The customers—powerful and demanding supermarkets and retail chains—want products…
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Food and Beverage "Delights"
by Olin Thompson and P.J. Jakovljevic
Food and beverage manufacturers and distributors have many challenges on their plate, and even industry giants cannot afford to sit back. Given this backdrop, how can small to medium manufacturers cope with the same…
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Retail Applications Vendor Provides a Solid "Platform"
by Ashfaque Ahmed
As spending on technology by major players is growing at an increasing pace, there are good opportunities for vendors which have been in the market for a while, such as One Network Enterprises. But they also face some…
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