Oracle Database 11g Product Family
This white paper provides an overview of the various feature sets available within the Oracle Database family of products. Built using a reliable database architecture, these products provide the necessary foundation to successfully deliver more information with higher quality of service and efficiently manage change within the environment to deliver better value.
2015 Gartner Report: Critical Capabilities for Contact Center Infrastructure
Contact center infrastructure evaluations remain technically complex processes. This challenge is further complicated by the different requirements for omnichannel, high availability and integration as part of a customer engagement center (CEC).
Get this report now to learn:
• Gartner's 8 Critical Capabilities for evaluating contact center infrastructure
• How top 16 vendors have scored on the 8 Critical Capabilities
• 3 Use cases that reflect most decisions organizations need to make when looking at CCI
If you are looking to select a contact center platform right for your specific requirements and deliver sustainable competitive customer experiences, this report is a must read.
Rethinking Governance in an Analytics-driven World
Big data and analytics produce fast and accurate insights for many. And businesses which embrace an agile governance framework will ensure insightful and informed business decisions can be made quickly. Those who don’t will be bogged down by an inability to turn large data sets into actionable insights.
Data as a Service: Accelerating Application Projects for Healthcare Payers
Data truly is the lifeblood of any healthcare organization. By its very nature, healthcare data is complex. This complexity is made that much more challenging because healthcare data is fragmented across multiple, disparate systems in numerous structured and unstructured formats.
This paper examines how data as a service (DaaS) can make data more accessible to application development teams, accelerate release cycles, and reduce costs by virtualizing application environments.
The Economic and Strategic Benefits of Cloud Computing
According to a Computer Economics survey, organizations that have fully or largely migrated to the cloud save on average more than 15 percent in IT spending as a percentage of revenue. Savings come not only from a reduction in data center spending, but also from lower IT personnel costs.
Because cloud-based systems reduce the effort needed for ongoing support, cloud users are able to devote a higher percentage of their IT spending to new initiatives. The cost savings, combined with strategic benefits in speed, scalability, and agility, argue in favor of organizations moving aggressively to the cloud.
SteelHead Hybrid Networking
The Internet and the cloud are now a part of business-critical infrastructures. Enterprises are becoming a hybrid of on-premises and off-premises assets. To efficiently support the combined public and private resources, the network itself needs to go hybrid, combining the strengths of the highly reliable multiprotocol label switching (MPLS) with the ubiquity, price, and speed of the Internet. Riverbed’s SteelHead™ hybrid networking enables an excellent user experience for both your on-premises and cloud-based applications and makes your network faster, cheaper, easier to manage, and more reliable at the same time.