Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results.
Manufacturing Trends: Could CRM Be the Game Changer for Manufacturing Companies?
This white paper looks at how working smarter and having more effective customer relationship management can provide the insight and agility to build and protect competitive advantage.
A fully integrated enterprise resource planning (ERP) and customer relationship management (CRM) system can help manufacturers to reach beyond their immediate customers, pre-empt and influence decision-making throughout the supply chain, and release pressure—and cost—at both ends of the sales and delivery cycle.
From Factory Gate to Marketplace: Making CRM and ERP the Cornerstone of Your Business Platform for Agile Success
Business platforms should create a chain reaction across multiple departments and facilities. This white paper sets out why customer relationship management (CRM) and enterprise resource planning (ERP) can be the cornerstone of any business platform where supply chain and complete customer insight allows for agile success, by retaining, repeating, and growing revenues.
Software Services Provider Review: Beyond Technologies
This software services provider review consists of how Beyond Technologies, an enterprise software services provider of SAP solutions integration and business process optimization, fared in the eyes of three of their client references.
Beyond Technologies received accreditation from Technology Evaluation Centers (TEC) for completing the software services provider review process. The review process is based on client satisfaction survey ratings provided to TEC by three of Beyond Technologies’ client references. The survey evaluated the overall satisfaction, quality of services received, and overall project evaluation of three real-life software implementation projects.
Beyond Technologies helps organizations find the best way to conduct the following activities: procure to pay, order to cash, production management, inventory and warehouse management, transportation and outbound logistics, quality management, controlling and profitability analysis, repairs and services management, and SAP master data maintenance. As a certified SAP Partner Center of Expertise, Beyond Technologies also provides customized SAP solutions to those companies that need much more functionality than that offered out of the box. It also provides services such as defining systems requirements, change management, training, market intelligence, and others.
Get the full results of the client satisfaction survey on Beyond Technologies in this software services provider review.
Putting the "I" in CRM Series 1: The Impact to the Sales Team
Customer relationship management (CRM) has long been seen as a must-have sales tool. However, much of the value of traditional CRM accrues to managers, not the reps that use them daily. Learn how CRM designed for the individual benefits the entire sales organization from increased data quality to more predictable revenue pipelines.
Making the Sound Choice: Avoid the Common Pitfalls When Choosing a Saas Vendor
Organizations are frequently turning to software-as-a-service (SaaS) solutions for their customer relationship management (CRM) needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. This e-book aims to help organizations make a smart CRM choice.