Enriching Your Customer Experience with Proactive Customer Communications
Proactive customer communications (PCC) is any outbound communications solution that delivers proactive notifications, alerts, or other messages. Done right, PCC turns often-dreaded telemarketing calls or ignored direct mail into important alerts and updates.
Today, PCC is being used across industries, including financial services, telecom and utilities, travel and hospitality, healthcare, retail, and pharmaceuticals. PCC can help businesses in many industries and of all sizes deliver greater value across the end-to-end customer journey and build brand loyalty.
Highly personalizing PCC is key in making it effective and relevant to the customers it needs to reach. This white paper looks at key factors that drive the use of PCC services, such as using varied communications channels, and preference management.
Combating Showrooming: How Retailers Can Use Mobile to Enhance the Shopper Experience
For retailers, current technology advancement means increased in-store and online competition, readily available product information and reviews, and increased purchase decisions. Consumers have much more information at their fingertips while in a brick-and-mortar store. The rise of the mobile shopper has brought showrooming into a new age.
This white paper outlines some factors a smart shopper is looking for and how a retailer can adapt to changes in shopping behavior to make the most of showrooming activities.
What Has Changed in Wholesale Distribution: 2015 and Beyond
Things are changing in the wholesale distribution world. In the customer-connected era, customers expect orders to arrive complete and on-time regardless of the fulfillment flows involved. Keeping up with the changes and being prepared to stay competitive in 2015 and beyond means investing in better technology, as becoming more automated and integrated in capability and analytical tools enables companies to provide a seamless, unified, and connected customer experience.
This research report from Aberdeen examines this growing need to change business processes and invest in technology that enables wholesale business transformation and integration. Read the report to learn more about the technologies smart wholesalers are implementing to optimize their order, inventory, and fulfillment processes, and keep up with customer demands in 2015, including new wholesale logistics formats and the control tower approach, integrated processes and technologies that supports a seamless flow of product from end to end. Learn about how an integrated end-to-end solution with automation and mobility capabilities can enhance business revenue and allow for increased sales performance.
Infor LN for ERP Certification Report
Infor LN is a best-in-class enterprise resource planning (ERP) solution built to provide companies with a strategic platform for growth and innovation. It is specialized to support micro vertical industries while optimized for complex, global operations.
Infor LN 10.3 by Infor is now TEC Certified for online evaluation of ERP solutions for discrete manufacturing and engineer-to-order (ETO) manufacturing in the ERP Evaluation Center, as well as for online evaluation of financial packages in the Accounting and Financial Management Evaluation Center.
Infor LN offers a robust business platform based on advanced technology to support company-wide operations. It includes components that support analytics, a social collaboration environment, and a mobile workforce.
This report provides product analysis, comprehensive functionality comparison with the average ERP solution on the market, and in-depth analyst commentary. You’ll learn about Infor LN’s mission, target market, and business strategy, as well as the product’s key differentiators in a highly competitive ERP market. Infor LN is well suited to organizations that manufacture complex products and operate on a global scale.
UNIT4 Coda Financials (V13) Certification Report
Coda Financials (V13) by UNIT4 has been certified by TEC in the financial management software space. Coda Financials’ LINK architecture combines three core capabilities in one design: a single financial model, a framework for control, and great connectivity and integration capabilities with other business packages. The Coda Financials solution provides very strong and consistent support in all the functional areas of TEC's financial packages model, including a very high level of support in the functional areas of cash management, budgeting, and general ledger.
UNIT4 positions its Coda Financials software as a package for organizations that operate in multiple countries within multi-currency and multi-language environments, have complex structure and sophisticated business processes, or need to run multiple subsidiary companies with a single accounting and financial software system.
Find out more about the Coda Financials solution in this TEC certification report, including a detailed review of the product functionality, a product roadmap, key product differentiators, and detailed functionality graphs comparing Coda Financials to competitor solutions in the major functionality areas for financial management solutions.