The Perfect Order--Inside-Out or Outside-In? Olin Thompson - May 9, 2005
Defining The Perfect Order
Key performance indicators (KPIs) give management a tool to judge the health of the business. While the concept has proven itself, a key question should be "what do we measure?" The Perfect Order measurement has proven to be a powerful measurement of the business. Should The Perfect Order be defined from an internal point of view or from a customer point of view …inside-out or outside-in?..
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